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FAQ

FAQ

Ordering

About your Account
Shipping & Handling
Rush Services
Order Tracking
Returns
Copyright & Liability

Images Requirements

Digital Image Requirements
Color Profiles
Calibrating Monitor
Color Correction
Sharpening

Products & Services

Wedding/Senior/Portrait Printing
Underclass & Sports
Retouching
Finishing
Press-printed Products
Supplies

JDLab2You

What is JDLab2You?
Why use JDLab2You?
Using JDLab2You
What does JDLab2You include?

LabPrints

What is LabPrints?
Why use LabPrints?
Using LabPrints
What does LabPrints include?
What are LabPrints options?

ImageQuix

What is ImageQuix?
Why use ImageQuix?
What does ImageQuix include?



ABOUT YOUR ACCOUNT

How do I become a JD Photo Imaging customer?

It's easy. Call 888-858-8084 during business hours and we will interview you over the phone. You must have a Visa or MasterCard to open a new account.

If you need to send us a digital image order immediately, click here to use our ROES order entry software. Enter your Visa or MasterCard, upload the order, and it will be queued to print when the lab opens for business. We will call later to confirm your account information and complete the application process.


What payment options do you offer?

All new customers start with a “pay on receipt” account. You can choose to pay on receipt of our products or services in four ways:

  • We will bill the Visa or MasterCard you entered into ROES when you placed the order.
  • We will bill your Visa or MasterCard that we have on file for the full amount when the order ships.
  • Walk-in customers may pay by Visa, MasterCard, check, or cash.
  • We can ship your order C.O.D. for an additional $9.50 per order.

Do you offer Open Accounts?

Studios who spend more than $25,000 annually may apply for an open account. On open account, a single statement is sent on the first day of each month, with payment due by the 10th of that month. Any balance not paid by the 10th is subject to a 1.5% per month charge. Studios on open account are also eligible for volume print discounts. To apply for an open account, download an application from our website or contact Robin at extension 205.


Do you have a minimum order size?

JD Photo Imaging requires at least a $12 minimum order. Our JDLab2You software shows the minimum order price in the software to remind you. Orders under $12 will be charged $12. Studios are encouraged to bundle orders to avoid the minimum order charge.


I think I already have an account. Where can I look it up?

Click here to look up your account number. You'll need either your 4-5 digit studio ID number or the email address you used to create an account AND the last 4 digits of your phone number. If you still can't find it, contact us and we can help.

SHIPPING AND HANDLING

How much do you charge for shipping?

JD Photo Imaging ships according to the table below. $12 minimum order required. Orders under $12 will be charged $12.

Shipping Options:
Over $50
Under $50
Over 11x14"
Over 24x30"
JD Prime
US Priority Mail
1.95
5.95
UPS Ground Ship Only - Prices as Shown on Left UPS Ground Ship Only - Actual Shipping Cost High Volume Accounts May Qualify for JD Prime Shipping. Call for details.
UPS Ground Commercial
2.95
9.95
UPS Ground Residential
4.95
11.95
UPS Ground Rural
6.95
13.95
Drop Ship:
US Priority Mail
9.95
9.95
UPS Ground
14.95
14.95

Unless otherwise requested, finished orders will be shipped via UPS Ground. UPS will normally deliver to a studio with a commercial address in MI, IN, or OH within one business day. However, depending on the distance from the lab, holidays, weather, and commercial rural or residential addresses, deliveries may take longer. See the UPS map for details.

Customers who regularly submit orders under $50 are encouraged to use our JDLab2You software, which makes it easy to bundle smaller orders into a single large order.


Do you offer Drop Shipping?

We can drop ship orders to your customers via US Priority Mail for $9.95 or UPS Ground for $14.95. Drop ship information can easily be entered into any of our automated digital ordering programs. Prints and products (albums, etc.) will be shipped to the drop ship address.. All lab paperwork and invoices will be shipped to you.


Do you offer Express Shipping?

If you need express shipping, you should note it on the order when it is sent to the lab. You will be billed our cost for UPS Next Day service in addition to any rush service fees (see below).


Do you ship to Canada?

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial addresses and valued under $200 CAD shipped via UPS Standard service are subject to a reduced brokerage fee of $10 CAD, plus any applicable duties and taxes. Orders must be shipped to a residential address. Shipments valued at $200 CAD and above and/or being imported to Canada to a commercial address and/or subject to specialized clearance may incur additional fees.

For most of our Canadian Clent's orders, shipping costs between $19 and $25 plus the $10 brokerage fee.

RUSH SERVICES

What if I need my order rushed?

RUSH orders must include a specific delivery time on the invoice or in the notes field of the electronic order. Orders simply marked RUSH without a specific delivery date or percentage rush charge will receive normal delivery times.

Less than 1/2 normal time: 100%
Same day service: 200%
Minimum RUSH order charge: $20.00

Is Rush Service always available?

During the month of December or the days immediately before a holiday, normal delivery times may not apply. If you need your order rushed, please call 888-858-8084 to confirm that the service is available and we will try to accommodate you.

ORDER TRACKING

How do I check on the status of an order?

The easiest way to check the status of an order is to log on to our website at jdphotoimaging.com. Your lab-assigned customer ID and password enables you to view the status of current orders as well as review previous orders 24 hours a day, seven days a week.

If you do not know your customer ID and password, you can call Customer Service at 888-858-8084 between 8:30am and 5:00pm Monday through Friday. If you need to check on an order, please have your invoice number ready before calling.

RETURNS

What is your policy on remakes and returns?

If you need a remake, contact customer service immediately with the order number and image numbers ready. If your order was incomplete or was damaged during shipment, we will reprint and ship immediately. For color or quality issues, we need you to return the unwanted prints first so that we can QC them against the remakes. To make returning prints free and easy, we will send you a pre-paid return shipping (RS) label the same day you call. (If you request it) No returns will be accepted after 30 days.


Will you replace JD Econo prints?

Sorry, but to keep prices low we cannot give credit for JD Econo prints with color or density problems. However, we do offer up to five free 8x10 test prints for you to verify your studio’s color management before you resubmit the order.

DIGITAL IMAGE REQUIREMENTS

JD Photo Imaging uses a 100% digital workflow. Our goal is to help you create a simple workflow that moves quickly through your studio and our lab. You only need to shoot images and send them to us. Let us do the rest.


What are your file size requirements?

You should always set your digital camera to capture the highest quality image possible. The resulting file should produce a beautiful print in any size from minis up to 30x40” depending on your camera’s mega pixel rating. In our experience a 6 mega pixel professional SLR is a good compromise between image size and quality. For very large group shots, you should consider investing in a 10-12 mega pixel SLR.

Do NOT resize, crop or rotate your images before ordering. The order entry software will do it for you. This ensures that the highest quality image will be sent to us for printing.


What file formats do you accept?

JPEG, TIFF and RAW: You need to decide what is best for your studio’s workflow. We can accept images in any of these formats, but “level 10” or “best quality” JPEG is preferred. JPEGs are high quality files in a compressed format that makes them small enough to transfer quickly over the Internet. Large proof orders should be JPEG only. If you need to shoot TIFF or RAW image files, batch conversion tools are available to make JPEG copies for proofing.


Aren’t TIF and RAW images better quality than JPGs?

Under normal circumstances, no. JPG images use “lossy” compression, which means that each time you save an image file as a JPG you throw some of the image’s color or detail away. If you save an image as “best quality” JPG, the difference is invisible to the human eye. However, if you repeatedly open, change and save an image (for example, in Photoshop) you should save intermediary files using a “lossless” format like PSD, TIF, or RAW, then save the final version as a JPG before submitting the order to the lab.

COLOR PROFILES

By default, most professional digital cameras save images using the sRGB ICC color profile. You should confirm that your camera embeds the sRGB profile in each digital image. If no profile is embedded, our system will assume you are using sRGB. For photographers who are familiar with ICC color profiles, we will also accept embedded Adobe 1998 ICC profiles.

CALIBRATING MONITOR

Because every image is color corrected at our lab, you don't need to worry about your monitor matching the professional quality of our finished prints. However, if you show images to customers you'll want them to reasonably match the prints in both color and density. For new customers, the simplest way to achieve this is to open the calibration file found on the Welcome Kit CD and visually match it to the calibration print included in the kit. To order your free calibration print call us at 888.858.8084 or click here.

Start by making sure you are viewing both the image and the print in a neutrally lit room. You can approximate neutral lighting by using both indirect florescent and incandescent (light bulb) fixtures in the same room. The resulting light should be bright enough to read in, but should not create any hot spots or reflections on the monitor. For a more accurate color match between your monitor and prints, you will need to put the print in a light box next to the monitor.

For those photographers who want to take monitor calibration to the next level, we recommend you purchase either the Gretag-Macbeth Eye-One or X-Rite Optix. The primary advantage of these tools is that they will enable you to verify that you are using the proper exposure settings on your digital camera. If your images are too dark or too light, we will fix them at the lab. However, you may have to temporarily adjust your monitor to display the images to your customers.

If you want to verify final print density and color, we encourage you to send us a free test order for up to five 8x10" prints. Simply enter the words "TEST ORDER" in the comments field of your order.

COLOR CORRECTION

As part of our full-service digital workflow, our Quality Control department inspects and color corrects each image before sending it to the printer. Therefore, for most photographers we suggest you leave images "as is" after you've taken the shot. Cropping, resizing, applying color corrections or filters may create a pleasing image on your monitor, but may result in a less than perfect print. Our order entry software gives you the ability to add text, borders, B&W, sepia or to create composites so you don't have to do it in Photoshop or similar programs.

For those photographers who want to take control of their own color and density, we also offer JD Econo Printing. This service can save you money if you are willing to take full responsibility for the density and color of each print. Read more to discover whether JD Econo Printing may be a good option for you.

To maintain the lowest possible price per print, undergrad and package printing are analyzed by camera as defined by the beginning and ending slate shots. All packages between the slates are printed at the same average color and density. Therefore, consistent exposure and lighting is always required.

SHARPENING

You do not need to batch sharpen every image as part of your workflow. Our printers apply a minimal amount of sharpening automatically, which we have found provides the best possible prints.

WEDDING/SENIOR/PORTRAIT PRINTING

Do you offer different quality lines of senior / portrait packages?

No. At JD Photo Imaging, we deliver only high quality work. All our prints use the same high-quality Kodak paper, are borderless, pre-cut and include die-cut wallets.


What is the difference between JD Econo and JD Deluxe prints?

JD Deluxe prints are individually color and density corrected, optionally retouched, and each print is hand-inspected before shipping. JD Econo prints are for the studio that wants to take full control of its own color and density corrections and retouching. Click here to learn more.


Can I mix candid and portrait orders on the same invoice?

Yes, JD treats candid and portrait prints the same in the lab.


What types of logos are available?

“Studio” logos are small images permanently kept at the lab. When added to your prints, they permanently identify your studio to your customer. They are available on enlargements as well as wallets. Studio logos are free if ordered in ROES.

We must have an approved logo on file before you can order a studio logo (requires basic black & white logo design only). Contact roes@jdphotoimaging.com for assistance creating a studio logo. For a one-time fee, our graphic artists can also create a custom studio logo for you.

“Personal” logos use text that can change with each order. Personal Logos are available in several different styles. Black or white personal logos are free if ordered in ROES. Custom color personal logos are available for an additional fee. For Personal logo style samples, please refer to the product catalog.

Hand-burnished Gold and Silver foil stamping is also available in two styles for an additional fee.

UNDERCLASS & SPORTS

How do I shoot underclass to get the best price?

Virtually all school photography now requires the photographer to match text data (student name, ID, etc.) with images in order to produce service products like School Administrator CDs and ID cards. To get the best price, you must take responsibility for insuring that the data and images are exactly matched before sending your order to the lab. Contact Robin at JD School Pictures at (888) 858-8084 Ext.205 for more information on preparing your underclass photography.


How do I shoot sports to get the best price?

We suggest you use ROES to design your own packages using full and half units. Sports package prices are available for Santa specials, pet specials, dance schools, day care, etc. You should use ROES Records to import text files to match images to packages, memory mates, trader cards, or any other products that require personal information.

RETOUCHING

How do I tell the retoucher what I want retouched?

Using ROES or Lab Prints, simply check one or more retouch services required. The most common retouch options include blemishes, glass glare, switching eyes or heads, extending backgrounds, braces removal etc. Our policy is to remove ALL marks and blemishes unless otherwise specified.


What if I want special digital retouching?

We can do any complicated digital retouching you need. In ROES, check RQ Retouch Quote request on the order. Prints or negatives will be scanned for retouching. Scan & retouch with no order placed will result in a CD charge. Digital Artwork is billed per hour with a 15-minute minimum. Weddings and events will be charged by the hour. Please include a proof if available.

FINISHING

What type of finish is best for my prints?

We recommend having your prints coated for protection. Larger prints should be laminated for the best protection. Laminated prints can be framed without glass and may be wiped with a damp cloth to clean.


What types of laminates are available?

Prints can be laminated in Matte, Canvas, Lustre or Glossy finishes. All laminates protect equally well.


What about mounting?

We recommend mounting prints 8x10 or larger. Please be sure to specify on 11x14 or larger if you would like crescent or foam board.

PRESS-PRINTED PRODUCTS

Why should I order postcards and folded greeting cards from JD?

Virtually all of our press-printed products are available in ROES. For example, with just a few mouse clicks you can order custom Christmas cards for your clients. When ordering small quantities of press-printed products, we have found that our prices are competitive when compared to the “big-box” stores.

SUPPLIES

How can I order supplies?

Use our online Studio Supplies order form to order supplies, or call 888-858-8084 and we will fax a supply order form to you. Supply order forms can be e-mailed to robin@jdphotoimaging.com as a PDF document or faxed to us at 810-239-5529.

What is JDLab2You?

  • Online Ordering
  • Rapid Service
  • Easiest to Use

JDLab2You is the next generation of ROES software. Like ROES, It is a full featured web ordering system for your digital images, Mac & PC compatible, is FREE to download and use, and installs in seconds. However, it is the easiest to learn. You can place your first order in less than 5 minutes.

Why use JDLab2You?

You Control Image Crop and Rotation

JDLab2You has intuitive, mouse-driven cropping and rotation features. You'll always get the exact picture you want.


Internet upload or CD Delivery

You can send individual orders or upload them in batches over the Internet while you sleep. No high-speed connection? Save your order as a single file containing your images and order info, burn it on a CD, and send it to the lab.


Convenient

With JDLab2You you can save orders in progress for later completion. You can resume your Internet upload if you are disconnected for any reason. ROES has Reorder capability, so images need only be uploaded once.


Always Current

Every time you start JDLab2You, you are automatically updated with the latest version of the software and JD Photo Imaging's latest catalog of products. No need to check for separate upgrades or catalog files.


Runs on Windows or Mac OS X

The JDLab2You software is designed to run on just about any computer platform. All you need to install is a current browser (Internet Explorer 5.5 or higher, or Netscape 6 or higher). The Java engine will be installed automatically on your PC if it is not already available.


Safe

Your orders are encrypted so they can only be opened in our lab.

What does JDLab2You include?

Designer Tool

Create your own custom composites. Album pages, proofbooks, greeting cards, anything! Save composite templates for future use. Easier to learn than Photoshop, and the images come to the lab separately so we can color correct as needed. Learn more...


Packages & Clusters Tool

Create and use your own packages. A wonderful tool for any studio that offers sports or portrait packages (many prints from a single image). Just define your package once, and use it as a product in any future order. This will save you hours of order entry. In JDLab2You, click on "Sizes" then "Show My Packages..." to get started.


DVD Slideshow

Order a professional DVD video for your clients! This stunning presentation can include motion, transitions, and music. It plays in any DVD movie player or DVD-ROM. Learn more...

USING JDLAB2YOU TO SEND YOUR FIRST ORDER

  1. Select the Sign up for an account option. You must be connected to the Internet to sign up for and install JDLab2You.
  2. Enter your name, studio name, e-mail account, and phone number. Click the Submit button.
  3. In a few minutes you will receive an e-mail with an account number. Print this e-mail, as you will need to enter this information into JDLab2You. Use the same information to install JDLab2You on every computer in your studio.
  4. Install JDLab2You. Your PC (or Mac) will go to the Java installation page. In a moment you will see the Java Loading message.
  5. Your PC (or Mac) should automatically install the latest version of Sun Microsystems Java. If you aren't notified after a few minutes of a successful Java download, or the automatic download fails, click the Java Download Page link on the page to manually install Java, then refresh the page.
  6. Once Java is installed, you will see a JD Photo Imaging. In a few moments the application will be installed.
  7. You may see a Security Warning window informing you that JDLab2You is requesting access to your PC. Click the "Start" button to allow JDLab2You to complete the installation.

For detailed instructions, review the online manual. You can get answers to the most frequently asked questions by clicking the FAQ link. You can also click the question mark icon at any time for help.

If you checked the Tax Exempt box, you must include your Tax ID number in the Billing information or you will be charged sales tax.

If you are sending images on a CD for printing, always include an order form. You can download a copy of the order form here.

What is LabPrints?

  • Online Ordering
  • Free Shipping
  • Rapid Service

LabPrints is a complete imaging ordering and marketing solution designed around the requirements of professional wedding photographers who need to easily manage hundreds of images into groups that can be used to create in-studio sales presentations, albums, and print orders. In addition to its powerful free ordering tool, LabPrints also offers several paid modules that expand the usability of the software.

Why use LabPrints?

In-Studio Sales Tools

Create a Slide Show for your customers to view as a prelude to an interactive sales presentation at your studio. Show different prices to different categories of customers as they interactively order albums, prints or packages.


Online Training Tutorials

Many successful wedding photographers use in-studio proofing or album design as an alternative to proof books to drastically increase their studio's sales. LabPrints complete series of online video tutorials gives you the confidence to use the software with your customers to build your sales.


Convenient

With LabPrints you can save orders in progress for later completion. Orders can be created from images on networked PCs. You can edit images in PhotoShop while working in LabPrints and see the changes instantly.


Runs on Windows or Mac OS X

LabPrints is designed to run on just about any computer platform. All you need to install is a current browser (Internet Explorer 5.5 or higher, or Netscape 6 or higher). The Java engine will be installed automatically on your PC if it is not already available.


Safe

Your orders are encrypted so they can only be opened in our lab.

What does LabPrints include?

Light Table

Use the Light Table to quickly sort, group, and sequence hundreds of images on your desktop. It even has a powerful batch renaming function. Compare up to 6 images with a mouse click to check different expressions (especially useful in group shots).


Slide Show

Create a Slide Show for your customers to view as a prelude to an interactive sales presentation in your studio.


Album Designer

Design and order albums using dozens of built-in page composites.


Additional Features

Open images in an external editor for retouching (Such as Photoshop).

Print thumbnail proofs and order summaries.

Use the batch ordering tool to quickly order large volumes of prints.

Orders can be shared with PhotoOne Studio Management Software (sold separately) for invoicing.

What are LabPrints options?

Each of the options described below may be purchased anytime after you install LabPrints. Before making a purchase please check with us first. LabPrints regularly offer special packages of options that can save you hundreds of dollars.


LP Album Builder, LP Composite Designer

These tools allow you create your own unique sets of album page templates that can be used again and again in your album orders to the lab.


LP Projection Tool

The projection tool works with a digital projector to dramatically show your customers exactly what their favorite image would look framed. Experts agree that this is a powerful tool for selling large wall prints.


LP Online Storefront

Automatically upload your images to a customized Internet storefront for your customers to view and purchase prints online.

USING LABPRINTS TO SEND YOUR FIRST ORDER

  1. Call our toll free number 888.858.8084 between 8:30 a.m. and 5:00 p.m. Our staff will take a few minutes to collect your business information, assign you a customer ID, and answer any questions
  2. Install LabPrints for Windows or Mac. Mac users should use Stuffit Expander to open the installation file.
  3. Follow the instructions on the screen to complete the software installation. Once installation is complete, start LabPrints.
  4. Enter a new project name to create a New Project.
  5. Click the "Choose Lab" and "Find More Labs" buttons to select JD Photo Imaging from the list of labs. Orders created without the JD catalog cannot be sent to JD Photo Imaging, and will need to be completely re-entered.
  6. Click the Add folder button. You can add images into a New Project, but don't order prints until you register the software and check for updates as described below..
  7. Once the image(s) are loaded, from the Tools menu select Software Registration. Enter your studio's name, address, and your e-mail address. Make sure you are connected to the Internet, then submit your information. In a few moments, LabPrints will e-mail you a temporary password. Type the password into the LabPrints box and click the Next button. LabPrints will let you replace the temporary password with a new one you have selected.
  8. From the Tools menu, select the Check for Updates option. This will download any recent additions to the JD lab, as well as updates to the LabPrints software. After the updates are successfully installed, LabPrints will restart.

For detailed instructions on using the LabPrints software, view the online manual from the help menu, or view any of the online video tutorials.

To submit your order, from the Invoicing Tab click the "Create Lab Order" button. Fill out the Contact Information & Notes window completely, including the Account number assigned to your studio by the lab. Enter any additional services, and then click the Finish button to submit the order online. Alternatively, you may zip the order up and copy the files to CD-R to mail to the lab.

If this is your first order, you must complete the Shipping and Billing Information sheet and fax it to the lab at 810.239.5529. Click here to download a copy. Orders cannot be shipped without this information. If you don't want us to add sales tax to every order, you must include your Tax ID number in the Billing information or you will be charged.

If you are sending images on a CD for printing, always include an order form. You can download a copy of the order form here.

What is ImageQuix?

ImageQuix strives to provide the most profitable solution available for selling photos online. They've been serving Professional Photographers for over 15 years with flexible solutions designed to fit any Photographer’s workflow.

ImageQuix offers free Mac and PC software for uploading images, and a stellar new online proofing tool called Vando (View and Order), which is loaded with features to give your clients the ultimate online ordering experience. There’s also an Album Design Viewer, allowing your clients to comment and approve albums online! Read pricing for different plans here.

Why use ImageQuix?

With unlimited galleries and bandwidth, a fantastic new interface, and super-fast payments, IQ is the ideal solution for studios of any size.

IQ’s unlimited uploads plan lets you upload as much as you want for one low monthly rate. Upload like crazy, sell like crazy. school, sports, and event photographers will love this unlimited plan!

Two methods for order fulfillment: ImageQuix is designed to fit your business needs. You can even choose a different method each time you upload a gallery!

  1. Full Service: We do the work so you don’t have to! Full service automatically sends your client's orders to JD Photo Imaging. Simply select the Full Service option, then sit back and enjoy your free time. We can even drop ship unbranded orders directly to your clients!
  2. Full Control: Review your client orders first! You’re in control. As orders are placed, they come back to you for review before you send them on to JD.

ImageQuix has the fastest payouts in the industry, with direct deposits available as often as every week!

What does ImageQuix include?

IQ Publisher – This free downloadable software is your master control center where you can:

  • Upload unlimited galleries
  • Create custom price sheets
  • Manage online orders
  • Create batch labeling of image file names
  • Create email marketing campaigns to increase sales

IQ VANDO – The ultimate, most advanced view and order interface for selling images online.

Free live customer support – They answer any of your questions and offer help with everything from setting up price sheets to creating your first email marketing campaign.

COPYRIGHT & LIABILITY

What is your policy on copying images from other Photographers?

All JD Photo Imaging proofs are labeled with the © symbol and cannot be copied without your permission. JD Photo Imaging will not copy photographs that contain a copyright symbol or appear to be professional photographs.


What is your liability policy?

Submitting any tangible or electronic media, imaging, data, file, card, disc, device, film, print, slide or negative for any purpose, such as processing, printing, duplication, alteration, enlargement, storage, transmission, or other handling, constitutes an AGREEMENT that any loss or damage to it by our company, subsidiary or agents, even though by our negligence or other fault, will only entitle you to replacement with the equivalent quantity/size of unexposed photographic film, print, slide or electronic media. Consequential damages are excluded. No expressed or implied warranty is provided.