








Recently we had a meeting at the lab. We set up a table with some of our popular products including gallery wraps. One of the attendees said she was going to stop selling them because she gets too many “I can get those at Cost Mart” objections when she tries to sell them.
My initial response was “Ok”. We do not sell the least expensive wraps. I have customers say the same thing to me. I didn’t argue. Instead, I tried to help her to understand the value of my gallery wraps over the cheaper ones at a big box store so she could explain that value to her clients.
This isn’t really a problem of cost – it is a sales objection that we all potentially face every time we talk to a client.
Answering the “It costs too much” Objection
The first step in answering the objection is to build value into your products. You should mention the quality of your products and service on your website, in newsletters, marketing materials and Facebook posts. You have to tell them in writing. This will prepare a client’s impression of you that you offer higher value, not lower prices.
The second step is to answer the objection before they give it, and before you start talking about price. This means during a presentation, you should explain to your client that your quality, service and warranty are superior.
But even after you’ve built your value, you may still hear the “It costs too much”, “That’s more than I wanted to spend” or even the “I can get it cheaper” objection. This is a classic sales problem. It helps to understand your client’s real problem isn’t price, but fear. They fear that they’re making a bad decision. They fear that they will spend too much money for what they’re getting in value. Either way, your job is to calm those emotional fears and help them to rationalize the decision.
The classic sales solution when you hear the price objection is to say this:
“I understand your concern Molly. After all, in today’s economy, we all want the most for our money. But a truth that I have learned over the years is that the cheapest price is not always what we really want. Most people look for three things when making an investment in photography.
I have never yet found a photographer who could provide all three–the finest quality and the best service at the lowest price. I’m curious, Molly, for your long-term happiness, which of those three would you be most willing to give up? Quality? Service? Or low price?”
Rarely will clients want to skimp on quality or service. What you’ve done with these words is to remind them–in a kind and gentle way–that you get what you pay for.
Yes, this is a sales technique you should practice, but it is not a trick. If you are being truthful to your client, you are only helping them to realize that price alone shouldn’t be a consideration when investing in great photography.
Looking for more solutions to the “cost’s too much” objection? Click here.
How do you answer this objection to your clients? Leave your answer in the comments below.
All Rights Reserved | JDLab