According to Forbes , millennials (born between 1980 and 2005) buying power will soon surpass that of the generations before them. As a professional photographer, you will have to work harder to meet their demands as they influence trends and redefine buying habits. You can stay up to date by implementing these four trends in your studio and and in your marketing and sales strategies.
1. Customer Convenience
I remember going into work one morning at 6:30am to get some work started. The phone rang. Someone wanted to place an order. After our conversation I asked, “out of curiosity, what make you think we’d be open at 6am?” Her answer was, “why would I think you wouldn’t be?”
It was a wake-up call. I realized the days of answering the phone Monday through Friday from 9-5 pm are over. You have to meet millennial clients on their terms. For example instead of just putting your studio phone on your business card, it should include a cell phone number followed by the words “call or text” as well as links to your website, your Facebook business page and any other social media channels you use.
Here’s an idea: have a younger friend walk through your entire customer experience. At every point in the process ask them, “Is it easy?” If it’s not, fix it. That’s how you’ll win millennials.
2. Personalized Shopping Experience
20 years ago I asked Ralph Romaguera, Sr. the secret to his successful senior photography business. He said that from the moment a senior walks into the studio, he makes them feel like a star. He took the idea of a high-end fashion shoot and transformed it into a high school experience. As a result, Ralph has not only been successful for over 45 years, but both his sons have used his model to build successful careers of their own in photography.
Here’s another example. A friend of mine made an appointment for a head shot for a magazine article. As part of the deluxe package, she had professional hair and makeup stylists available throughout the entire photo shoot. Combined with the winning attitude of the photographer, she felt she received the best pictures ever taken of her.
Sure, everyone wants to be treated special. But millennials expect it.
3. More Technology
Whether it’s showing proofs on a big flat-screen TV, taking orders on a tablet, or emailing an image pre-sized for Facebook, millennials expect you to be at least as comfortable with technology as they are. If you’re fumbling with tech, they may smile at you, but they will chuckle behind your back. Even if they like your work, they’re less likely to recommend you to their friends.
Remember the photographers back in the day who said, “I’ll never shoot digital – film is better!” Yeah, it’s like that.
4. Fun, Unique Experiences
Imaging you were born in 1990. You’re 28 years old with a new family. You may still be renting while you pay off your student loans and look at starter homes in the $200 – $250,000 price range. You feel broke. Yet you’re happy to go out with friends on a weeknight and pay $7-9 for a glass of locally crafted beer!
The growth of brewpubs across the country is perfectly timed to the rise of the millennials who are willing to pay a premium for a purchase tied to a fun, unique experience. To capture this, think of creative points in your photographic process that millennials might want to share with their friends. For example, you could have an assistant use their phone to take a shot of both you shooting and the client posing at the studio that they could post online.
There is nothing new or unique about millennials. They only ask that in exchange for their business you consider their need to make professional photography a fun, convenient and personalized experience. And in the end, don’t all of our clients want the same thing anyway?
Photo by Julián Gentilezza on Unsplash
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